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    Contact Us

    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
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    1-888-995-2583 (TTY: 711)

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  • Prescription Drug Benefits
  • Home Delivery
  • A person wearing round glasses smiles

    Home Delivery

    You can get prescription drugs shipped to your home through our network mail service delivery program. For refills of your mail service prescriptions, you have the option to sign up for an automatic refill program. Typically, you should expect to receive your prescription drugs within 10 calendar days from the time that the mail service pharmacy receives the order.

    Save Time & Money on your prescriptions – without leaving home

    Safe. Convenient. Affordable.

    With the mail service pharmacy, you can have your prescriptions delivered right to your door, or anywhere you choose, including any of your favorite vacation spots. No need to go to the pharmacy.

    Where to fill prescriptions

    To fill a prescription, you must use one of our network retail pharmacies or our mail service pharmacy

    Retail Pharmacies

    With more than 63,000+ retail pharmacies in our network, including national chains and independent pharmacies, you can conveniently fill a prescription when and where you need it. Over 22,000 of them offer preferred cost sharing, which means you’ll pay a lower cost at these locations.

    To find a pharmacy go to online pharmacy search tool.

    Mail Service Pharmacy

    Save up to 33% on most drugs by having your prescriptions delivered right to your door. That’s because on most plans you pay the same amount for a 100-day supply on Tier 1 & 2 drugs and a 90-day supply for Tiers 3 to 5 through mail order as you would for a 30-day supply purchased from a preferred network retail pharmacy. You can also sign up for automatic refills and renewals. Note: for PPO SaverRx and HMO SaverRx plans mail order and retail costs are the same. Go to Shop Plans to see specific plan copays and coinsurance.

    A cardboard box is open and shows bottles of prescription medicines

    Three ways to order

    Online

    Go to MyBlue click on Pharmacy Benefit Manager under My Medications, then go to the Prescriptions tab. Click View/Refill All Prescriptions and provide the requested information, including the ID number on your card.

    Phone

    Call the number on the back of your member ID Card. When you call, we’ll let you know which prescriptions can be filled via mail order.

    Mail

    Complete and return the mail order service form. You’ll need your: ID card, doctor’s full name, and a list of any allergies or health conditions, and your original prescription.

    Formulary Overview

    View a list of drugs covered under a Medicare Advantage Part D plan.

    See the Formulary List

    Coverage Requirements

    Explore additional coverage requirements for certain prescriptions.

    View Coverage Requirements

    Formulary Changes

    See a list of the latest changes to prescription drug coverage.

    Review Formulary Changes
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      ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

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      PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

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      お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711)。

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      ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

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      ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

      Navajo/Diné Bizaad

      BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

      Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ® , ® , TM, SM Registered, Service, and Trade Marks are the property of their respective owners. © 2024 Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

      Blue Cross Blue Shield of Massachusetts is an HMO and PPO Plan with a Medicare contract. Enrollment in Blue Cross Blue Shield of Massachusetts depends on contract renewal. Anthem Insurance Companies, Inc., Blue Cross and Blue Shield of Massachusetts, Inc., Blue Cross & Blue Shield of Rhode Island, and Blue Cross and Blue Shield of Vermont are the legal entities that have contracted as a joint enterprise with the Centers for Medicare & Medicaid Services (CMS) and are the risk-bearing entities for Blue MedicareRx (PDP) plans. The joint enterprise is a Medicare-approved Part D Sponsor. Enrollment in Blue MedicareRx (PDP) depends on contract renewal. 

      You can file a complaint if you feel that you received inaccurate, misleading or inappropriate information. Please call Member Service at 1-800-200-4255 (TTY users call: 711). If your complaint involves a broker or agent, be sure to include the name of the broker/agent when filing your complaint.

      Y0014_24100_M_2025 | S2893_2432_2025 | Last Updated: 10/01/2024