Contact Us
Do you have questions about a new or current Medicare plan? We’re here to help.
Enrollment Assistance
We’ll call you at the day and time that works best for you.
We're available April 1 through September 30, Monday through Friday, from 8:00 a.m. to 8 p.m. ET and October 1 through March 31, seven days a week, from 8 a.m. to 8 p.m. ET.
Member Service
If you have general questions about your health plan, please contact us using our secure MyBlue website. We’ll respond to your inquiry within three business days.
You can also call Member Service at the number on the front of your ID card,
April 1 through September 30, Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.
October 1 through March 31, seven days a week, from 8:00 a.m. to 8:00 p.m. ET.
If you have general questions about your health plan, please contact us using our secure MyBlue website. We’ll respond to your inquiry within three business days.
You can also call Member Service at the number on the front of your ID card, Monday through Friday, from 8:00 a.m. to 6:00 p.m. ET.
Monday through Friday, from 8:00 a.m. to 6:00 p.m. ET
Monday through Sunday, from 8:00 a.m. to 8:00 p.m. ET
To confirm your eligibility and schedule a routine vision appointment please contact:
For Medicare Advantage Members:
For Medex Members:
October 1 through March 3, seven days a week, from 8:00 a.m. - 2:00 a.m. ET.
April 1 through Sept 30, Monday through Saturday, from 8:00 a.m. - 2:00 a.m. and Sunday, from 11:00 a.m. - 8:00 p.m.
To confirm your eligibility and schedule a routine hearing appointment please contact:
For Medicare Advantage Members:
For Medex Members:
8:00 a.m. - 9:00 p.m. ET, Monday through Friday
