From the Express Scripts Pharmacy to Your Door

If you're taking a medicine on a long-term basis, using our mail-order home delivery service could save you time and money. Standard shipping is free, and a 90-day supply of drugs will usually cost less than buying them at the retail pharmacy. Some prescriptions aren't available by mail order, but millions of people get the medicine they need using this service.

Express Scripts will:

  • Ship your medicine straight to your door
  • Let you know when it's time to refill your prescription
  • Call your doctor to change or renew your prescription

You get to:

  • Skip a trip to the pharmacy
  • Talk to a pharmacist anytime, 24/7, from the privacy of your home
  • Get real-time status updates on your prescription orders
  • Order refills with just one click
  • View your monthly prescription summary online and go paperless
  • View your total out-of-pocket drug costs for the year

Getting Started

Starting home delivery is easy—just go to Express Scripts and register. When you log into your account, you'll be able to:

  • Quickly fill prescriptions your doctor has sent in electronically 
  • Order a refill
  • Check the status of orders
  • Find savings opportunities

Home Delivery Resources

  • Express Scripts Mobile App Download the free Express Scripts mobile app from the App Store or Google Play.
  • Mail - Download, print, and mail a home delivery order form. Include your home delivery copayment, a 90-day prescription from your doctor plus refills for up to one year (if applicable).
  • ePrescribe - Ask your doctor to send your prescription electronically to the Express Scripts Pharmacy.

Note: If you're not taking a long-term medicine now, check back if your doctor prescribes one to maintain your health. However, if you're taking a medicine every day over the long term, the Express Scripts Pharmacy is a mail order service that could help you save over retail prices.

First-Time Users

First time users of mail order service should expect their first order within 14 calendar days after the pharmacy receives an order, however, be sure to ask your prescriber for a 2nd script for short term fill locally to ensure you have enough supply. 

If your medications do not arrive within 14 days, please call  1-800-820-9729 (TTY:1-800-716-3231) 24 hours a day, 7 days per week.

Required Consent

If you have not used mail-order pharmacy in the last 365 days, Express Scripts must obtain member consent for any prescriber-initiated orders, meaning the script was sent to pharmacy on behalf of member via fax, phone, or electronically.

Automatic Refills and Renewals Not Included

Automatic refill or Automatic renewal services are excluded from Medicare plans. If you have been participating in this program prior to aging into Medicare, you will receive one last fill as you transition and a letter of notification.

Questions? 

If you have questions, call 1-800-820-9729 (TTY: 1-800-716-3231), 24 hours a day, 7 days a week, to talk with a prescription plan specialist at any time. 

You can also get started with home delivery by using our mobile app or send in orders through the mail.