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    • Intro to Medicare
      • Introduction
      • Eligibility and Enrollment
      • Frequently Asked Questions
      • Your Coverage Choices
      • Original Medicare
      • Medicare Advantage
      • Prescription Drug Coverage
      • Plan that’s Right for you
      • Sign-Up for a Guide Book and Email
      • Medicare Basics Video Series
    • Are You Eligible For Medicare?
    • Are Your Drugs Covered?
    • Attend a Seminar
    • About Medicare
      • Health Plan Basics
      • Important Dates
    • Request a Call
  • Health & Wellness
    • Finding Care
      • 24-Hour Nurse Line
      • Care Management
      • ER Alternatives
      • Find a Doctor
      • Member Support & Assistance Program
        • In-home Care from Landmark Health
        • In-home Health Assessments with Signify Health®´
        • Personalized Support for Disease Management
        • Quality Optimizer
        • Additional Programs
      • Mental Health
      • Supporting Caregivers
    • Manage Your Health
      • Managing Diabetes
      • Preventive Care
      • Flu Prevention
      • Chronic Care
      • Fall Prevention
      • Urinary Incontinence
      • Meals and Nutrition
  • Member Resources
    • Plan Information
      • Plan Documents
      • Quality Assurance
      • National Coverage Determination
      • Ending Membership
    • Pharmacy Benefits
      • Drug Benefits
        • Home Delivery
        • Formulary Overview
        • Coverage Requirements
        • Formulary Changes
      • Medicare Advantage Pharmacy Network
      • Plan Drug Transition Policy
      • Medication Therapy Management
      • Prescription Drug Utilization Review
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2023 Home Delivery

Convenient Mail Service

You can get prescription drugs shipped to your home through our network mail service delivery program. For refills of your mail service prescriptions, you have the option to sign up for an automatic refill program. Typically, you should expect to receive your prescription drugs within 10 calendar days from the time that the mail service pharmacy receives the order.

Save Time & Money on your prescriptions – without leaving home

Safe. Convenient. Affordable.

With the mail service pharmacy, you can have your prescriptions delivered right to your door, or anywhere you choose, including any of your favorite vacation spots. No need to go to the pharmacy.

Where to fill prescriptions

To fill a prescription, you must use one of our network retail pharmacies or our mail service pharmacy1

Retail Pharmacies

With more than 63,000+ retail pharmacies in our network, including national chains and independent pharmacies, you can conveniently fill a prescription when and where you need it. Over 22,000 of them offer preferred cost sharing, which means you’ll pay a lower cost at these locations.2

To find a pharmacy go to online pharmacy search tool.

Mail Service Pharmacy

Save up to 33% on most drugs by having your prescriptions delivered right to your door.3 That’s because you pay the same amount for a 90-day supply through mail order as you would for a 30-day supply purchased from a preferred network retail pharmacy. You can also sign up for automatic refills and renewals.

Three ways to order

  1. Online: go to MyBlue click on Pharmacy Benefit Manager under My Medications, then go to the Prescriptions tab. Click View/Refill All Prescriptions and provide the requested information, including the ID number on your card.
  2. By Phone: Call the number on the back of your member ID Card. When you call, we’ll let you know which prescriptions can be filled via mail order.
  3. By Mail: complete and return the mail order service form <link>. You’ll need the following information:
    • Your ID card
    • Your doctor’s full name, and a list of any allergies or health conditions
    • Your original prescription

Blue Cross Blue Shield of Massachusetts is an HMO and PPO Plan with a Medicare contract. Enrollment in Blue Cross Blue Shield of Massachusetts depends on contract renewal. Anthem Insurance Companies, Inc., Blue Cross and Blue Shield of Massachusetts, Inc., Blue Cross & Blue Shield of Rhode Island, and Blue Cross and Blue Shield of Vermont are the legal entities that have contracted as a joint enterprise with the Centers for Medicare & Medicaid Services (CMS) and are the risk-bearing entities for Blue MedicareRx (PDP) plans. The joint enterprise is a Medicare-approved Part D Sponsor. Enrollment in Blue MedicareRx (PDP) depends on contract renewal.

You can file a complaint if you feel that you received inaccurate, misleading or inappropriate information. Please call Member Service at 1-800-200-4255 (TTY users call: 711). If your complaint involves a broker or agent, be sure to include the name of the broker/agent when filing your complaint.

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Last Updated: 01/01/2023

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Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ®, ℠ Registered and Service Marks of the Blue Cross and Blue Shield Association. ®' Registered Marks of Blue Cross Blue Shield of Massachusetts. ®’’, ℠´, ™ Registered Service and Trade Marks are property of their respective owners. ©   Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

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