1-800-678-2265 TTY: 711
8:00 a.m. to 8:00 p.m. ET, Monday through Friday
Call 1-800-678-2265 (TTY: 711)
Medicare Sales
April 1 - September 30, 8:00 a.m. - 8:00 p.m. ET Monday - Friday
October 1 - March 31, 8:00 a.m. - 8:00 p.m. ET Seven days a week
If you have general questions about your health plan, please contact us using our secure MyBlue website. We'll respond to your inquiry within one business day.
You can also call Member Service at the number on the front of your ID card,
April 1 through September 30, 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.
October 1 through March 31, 8:00 a.m. to 8:00 p.m. ET, seven days a week.
Call 1-800-200-4255 (TTY: 711)
If you have general questions about your health plan, please contact us using our secure MyBlue website. We'll respond to your inquiry within one business day.
You can also call Member Service at the number on the front of your ID card, 8:00 a.m. to 6:00 p.m. ET, Monday through Friday
Call 1-800-258-2226 (TTY: 711)
8:00 a.m. to 6:00 p.m. ET, Monday through Friday
Call 1-800-325-2583 (TTY: 711)
8:00 a.m. to 8:00 p.m. ET, Monday through Sunday
Call 1-888-543-4917 (TTY: 711)
To confirm your eligibility and schedule a routine vision appointment please contact:
For Medicare Advantage Members:
Call 1-866-490-7291 (TTY: 711)
For Medex Members:
Call 1-866-525-5126 (TTY: 711)
October 1 - March 31: 8:00 a.m -2:00 a.m., seven days a week.
April 1 through Sept 30:
Monday through Saturday, 8:00 a.m -2:00 a.m.; Sunday, 11:00 a.m. - 8:00 p.m.
To confirm your eligibility and schedule a routine hearing appointment please contact:
For Medicare Advantage Members:
Call 1-844-811-3762 (TTY: 711)
For Medex Members:
Call 1-844-814-7626 (TTY: 711)
8:00 a.m. - 9:00 p.m. ET, Monday through Friday
Blue Cross Blue Shield of Massachusetts is an HMO and PPO Plan with a Medicare contract. Enrollment in Blue Cross Blue Shield of Massachusetts depends on contract renewal. Anthem Insurance Companies, Inc., Blue Cross and Blue Shield of Massachusetts, Inc., Blue Cross & Blue Shield of Rhode Island, and Blue Cross and Blue Shield of Vermont are the legal entities that have contracted as a joint enterprise with the Centers for Medicare & Medicaid Services (CMS) and are the risk-bearing entities for Blue MedicareRx (PDP) plans. The joint enterprise is a Medicare-approved Part D Sponsor. Enrollment in Blue MedicareRx (PDP) depends on contract renewal.
You can file a complaint if you feel that you received inaccurate, misleading or inappropriate information. Please call Member Service at 1-800-200-4255 (TTY users call: 711). If your complaint involves a broker or agent, be sure to include the name of the broker/agent when filing your complaint.