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    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
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    10/1 – 3/31, 7 days a week

    Talk to a Nurse

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    Available 24/7

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    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

    Talk to a Nurse

    1-888-247-2583

    Available 24/7

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    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

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    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

    Talk to a Nurse

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  • Home
  • Intro To Medicare
  • An individual stares straight ahead while smiling softly

    Medicare Simplified

    If you’re new to Medicare or want to brush up on your current Medicare knowledge, Blue Cross Blue Shield of Massachusetts is here to help. We’ve organized everything you need to know about Medicare in the resources below. Find the topic of interest, then follow the link to dig deeper.

    Medicare Basics

    The following resources explain eligibility, terminology, and important information about Medicare. This is a great place to start before selecting a Medicare plan.

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    Medicare FAQ

    Find answers to some of the most common Medicare questions.

    Get Answers
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    Medicare Enrollment Dates

    Find out when you can enroll and when you can switch between Medicare plans.

    Learn Enrollment Dates
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    Medicare Glossary

    Want to know what a formulary is? Need the definition of co-insurance? Find Medicare terminology spelled out in plain language.

    Explore The Glossary
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    Medicare Myths

    Not sure if what your neighbor’s aunt heard about Medicare is true? We clear up common misconceptions with accurate information.

    Read Medicare Myths
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    Helping Those with Medicare

    Are you caring for a Medicare-eligible adult? Get the resources you need to help your loved one get the right coverage.

    Read Caregiver Info
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    Medicare Videos

    Watch this video series to get an overview of Medicare. View the easy-to-digest videos at your own pace.

    Watch Videos
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    Eligibility and Enrollment

    When am I eligible for Medicare? How do I enroll? We have answers to your common eligibility questions here.

    Read Eligibility Info

    Medicare Plan Details

    Dive deeper into the types of Medicare plans available to you and their coverage and benefits.

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    Types of Medicare Plans

    Original Medicare, Medicare Advantage, Medigap — there are many options to choose from. We've created an overview of all your options.

    Explore Your Options
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    HMO vs. PPO Medicare Plans

    The differences between Medicare HMO and PPO plans typically center on costs and network flexibility. We explain the differences here.

    Read HMO vs. PPO
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    Medicare Advantage vs. Medicare Supplement Plans

    What are the differences between Advantage and Supplement plans? It may seem complex, but we explain the differences here.

    Learn More
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    Medicare Travel Coverage

    Planning on traveling internationally? Before going on your next adventure, find out what Medicare covers while overseas.

    Read Travel Coverage

    Sign up for a medicare guidebook

    Learn more about Medicare with our guidebook at no cost to you.

    Request Guidebook

    Speak with a Medicare Expert

    Call one of our Medicare experts at 1-888-995-2583 (TTY: 711) anytime between 8:00 a.m. and 8:00 p.m. ET, Monday through Friday.

    Call 1-888-995-2583
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      English/English

      ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-200-4255 (TTY: 711).

      Spanish/Español

      ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711).

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      ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar 1-800-472-2689 (TTY: 711).

      French/Français

      ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711).

      Chinese/简体中文

      注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711)。

      Haitian Creole/Kreyòl Ayisyen

      ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711).

      Vietnamese/Tiếng Việt

      LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711).

      Russian/Русский

      ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов 1-800-472-2689 (телетайп: 711).

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      ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ 1-800-472-2689 (TTY: 711) ។

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      ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

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      참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

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      UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711).

      Hindi/हिंदी

      ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

      Gujarati/ગુજરાતી

      ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

      Tagalog/Tagalog

      PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

      Japanese/日本語

      お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711)。

      German/Deutsch

      ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

      Lao/ພາສາລາວ

      ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

      Navajo/Diné Bizaad

      BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

      Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ® , ® , TM, SM Registered, Service, and Trade Marks are the property of their respective owners. © 2024 Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

      Blue Cross Blue Shield of Massachusetts is an HMO and PPO Plan with a Medicare contract. Enrollment in Blue Cross Blue Shield of Massachusetts depends on contract renewal. Anthem Insurance Companies, Inc., Blue Cross and Blue Shield of Massachusetts, Inc., Blue Cross & Blue Shield of Rhode Island, and Blue Cross and Blue Shield of Vermont are the legal entities that have contracted as a joint enterprise with the Centers for Medicare & Medicaid Services (CMS) and are the risk-bearing entities for Blue MedicareRx (PDP) plans. The joint enterprise is a Medicare-approved Part D Sponsor. Enrollment in Blue MedicareRx (PDP) depends on contract renewal. 

      You can file a complaint if you feel that you received inaccurate, misleading or inappropriate information. Please call Member Service at 1-800-200-4255 (TTY users call: 711). If your complaint involves a broker or agent, be sure to include the name of the broker/agent when filing your complaint.

      Y0014_24100_M_2025 | S2893_2432_2025 | Last Updated: 10/01/2024