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    Contact Us

    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

    Talk to a Nurse

    1-888-247-2583

    Available 24/7

  • Contact Us

    Contact Us

    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

    Talk to a Nurse

    1-888-247-2583

    Available 24/7

  • Contact Us

    Contact Us

    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

    Talk to a Nurse

    1-888-247-2583

    Available 24/7

  • Contact Us

    Contact Us

    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

    Talk to a Nurse

    1-888-247-2583

    Available 24/7

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    Contact Us

    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

    Talk to a Nurse

    1-888-247-2583

    Available 24/7

  • Contact Us

    Contact Us

    1-888-995-2583 (TTY: 711)

    8 a.m. to 8 p.m. 
    4/1 - 9/30, Mon. – Fri. 
    10/1 – 3/31, 7 days a week

    Talk to a Nurse

    1-888-247-2583

    Available 24/7

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  • An individual wearing hoop earrings and a button down softly smiles

    Care Options

    Our Medicare plans provide options for you to get the care you need, when you need it.

    If you don't find what you need here, Team Blue can help. Call us at 1-800-392-0098 (TTY: 711).

    If you or a family member is having medical emergency, call 911 immediately or go to the nearest emergency room.

    24/7 Nurse Line

    If you have questions about a medical problem, you can call the 24/7 Nurse Care Line toll-free at 1-888-247-BLUE (2583).1 Registered nurses are available 24 hours a day, 7 days a week to answer your questions. Simply explain the situation and our nurses can help you determine your best course of action.

    Person wearing round glasses looks down at smartphone they're holding in their hand
    A red heart and stethoscope on top of a clipboard

    Care Management

    Our Care Management Program provides ongoing support for members with chronic conditions, complicated medical issues, or behavioral health concerns. The program offers you access to registered nurses, clinicians, and specialized health coaches, who provide support and help coordinate your care. These resources are in addition to the care you receive from your doctor.

    To learn more about this program, if you qualify, or how to enroll, call the appropriate number below:

    Medical Conditions
    1-800-392-0098

    Behavioral Health
    1-800-392-0098

    Monday through Friday 8:30 a.m. to 4:30 p.m. ET.

      The Goals of the Program

      Our Care Management Program is designed to:

      • Increase your understanding of your condition
      • Improve your ability to follow your treatment plan
      • Help reduce complications
      • Set goals to improve your health and quality of life

      Quick Facts

      Here’s a few important things to know about the Care Management Program:

      • The Program is included in your benefits at no additional cost
      • Access support from home by phone or video chat
      • Appointments are available to accommodate your schedule
      • The Program is completely voluntary

      Care Management Covers

      The Care Management Program covers a wide range of conditions and health needs, including:

      • Diabetes
      • Brain Injuries
      • Strokes
      • Rare Diseases
      • Oncology
      • Asthma
      • Behavioral Health
      • Coronary Artery Disease
      • Substance Use Conditions
      • Spinal Cord Injuries
      • Congestive Heart Failure
      • Depression

      ER Alternatives

      You should always go to the nearest emergency room in a life-threatening situation*. But in other cases, even for urgent injuries, you have other options that can save you time and money.

      It’s always best to call your doctor’s office first, even after hours. They may want to see you or suggest alternatives to the emergency room. After you call, in the absence of severe symptoms, consider the options below:

       24/7 Nurse Care LineLimited Services Clinics2Urgent Care Centers3
      What It IsTalk to a registered nurse any time you have questions about your health. They’ll help guide you through your next steps for care.Clinics located within your local pharmacy that treat simple medical concerns that don’t need the emergency room.Local clinics that treat conditions that aren’t life-threatening but require immediate treatment.
      Hours24/7Days, evenings, weekendsDays, evenings, weekends
      CostNo Cost$$$$$
      How to Find One1-888-247-BLUE (2583)Visit bluecrossma.com/findadoctor

      What They Can Help You With

      Fever
      Dizziness
      Cuts
      General Discomfort
      Flu
      Earache
      Sore Throat
      Pinkeye
      Gout
      Animal Bites
      Minor Burns
      Broken Bones
      Sprains
      Stitches
      X-rays

      Emergency Room

      If you experience any of the following symptoms, call 911 or go to the nearest hospital.

      • Heart attack (sudden or severe chest pain)
      • Stroke (numbness in face, arm, or leg on one side; difficulty talking; loss of vision)
      • Severe shortness of breath
      • High fever with stiff neck
      • Coughing up or vomiting blood
      • Cut or wound that won't stop bleeding
      • Possible broken bone
      • Poisoning
      • Stab wound
      • Sudden or severe abdominal pain
      • Trauma to the head
      • Suicidal feelings
      An empty blue wheelchair
      1. The 24/7 Nurse Care Line is for medical questions only. If you need answers to questions about your health care coverage, call the Member Service number on your ID card. Blue Care Line nurses cannot assist you with issues regarding claims, coverage, or referrals.
      2. Example: CVS Minute Clinic®´
      3. Examples: CareWell®´ Urgent Care, AFC Urgent Care®´, and Health Express
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      Choose a language:

        English/English

        ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-200-4255 (TTY: 711).

        Spanish/Español

        ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711).

        Portuguese/Português

        ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar 1-800-472-2689 (TTY: 711).

        French/Français

        ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711).

        Chinese/简体中文

        注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711)。

        Haitian Creole/Kreyòl Ayisyen

        ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711).

        Vietnamese/Tiếng Việt

        LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711).

        Russian/Русский

        ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов 1-800-472-2689 (телетайп: 711).

        Mon-Khmer, Cambodian/ខ្មែរ

        ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ 1-800-472-2689 (TTY: 711) ។

        Italian/Italiano

        ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

        Korean/한국어

        참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

        Polish/Polski

        UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711).

        Hindi/हिंदी

        ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

        Gujarati/ગુજરાતી

        ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

        Tagalog/Tagalog

        PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

        Japanese/日本語

        お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711)。

        German/Deutsch

        ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

        Lao/ພາສາລາວ

        ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

        Navajo/Diné Bizaad

        BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

        Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ® , ® , TM, SM Registered, Service, and Trade Marks are the property of their respective owners. © 2024 Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

        Blue Cross Blue Shield of Massachusetts is an HMO and PPO Plan with a Medicare contract. Enrollment in Blue Cross Blue Shield of Massachusetts depends on contract renewal. Anthem Insurance Companies, Inc., Blue Cross and Blue Shield of Massachusetts, Inc., Blue Cross & Blue Shield of Rhode Island, and Blue Cross and Blue Shield of Vermont are the legal entities that have contracted as a joint enterprise with the Centers for Medicare & Medicaid Services (CMS) and are the risk-bearing entities for Blue MedicareRx (PDP) plans. The joint enterprise is a Medicare-approved Part D Sponsor. Enrollment in Blue MedicareRx (PDP) depends on contract renewal. 

        You can file a complaint if you feel that you received inaccurate, misleading or inappropriate information. Please call Member Service at 1-800-200-4255 (TTY users call: 711). If your complaint involves a broker or agent, be sure to include the name of the broker/agent when filing your complaint.

        Y0014_24100_M_2025 | S2893_2432_2025 | Last Updated: 10/01/2024