Member Support & Assistance Program
To better serve our members and make the care and services you need more accessible, we offer a suite of integrated member assistance programs at no additional cost.
In-home Health Assessments with Signify Health®´
Your Medicare Advantage membership gives you access to in-home and virtual health evaluations with licensed providers at no additional cost. The evaluations allow you to spend extra time with a provider to talk about health issues that you might not have discussed during a regular doctor visit.
The service is offered through Signify Health, an independent health care management company that works on our behalf.
What to Expect From the Signify Health Program
- A licensed health care provider conveniently comes to your home to talk one-on-one with you about your health.
- During each 45-minute visit, the provider performs a brief physical exam, reviews your medical history, and provides a comprehensive assessment of your health.
- After your evaluation, the provider shares the information with your doctor to help coordinate care.
- In-home evaluations don’t replace existing appointments, advice, or medical care, but they can help improve the care you already get from your doctor.
Sign Up Today
To sign up, call Signify Health at 1-844-857-3937 (TTY: 711).
Once you complete your health assessment, we’ll send you a $25 gift card.
Personalized Support for Disease Management
Managing chronic and serious conditions can be a lot of work, but it’s essential to staying on top of your health. That’s why we offer specialized programs to help our members who have diabetes, congestive heart failure, and kidney disease.
Quality Optimizer
A lot goes into managing your health. That’s why we’re partnering with CVS Caremark®, to offer Quality Optimizer to our Medicare Advantage members. For eligible members, this program helps you stay on track with your medicine. This makes it easier to manage your health condition, like diabetes or high blood pressure.
Personalized care and support
We want to make sure you know how to take your medicine correctly and how it works in your body. And we can offer education on why it’s important to stay on track with your medicine.
We’ll reach out to you if:
- It is your first time filling a medicine
- You’re not taking a medicine that may help you better manage your health condition
- You missed a refill
- You’re due for a routine screening, like an eye exam or mammogram
We’re also here to help and support you. If you have any questions call us anytime at 1-877-817-0493 (TTY: 711) to get answers from CVS Customer Care.
Additional Programs
We are proud to offer a wide range of additional member support and assistance programs. To see if you are eligible for any of the programs below, call our dedicated care management team: 1-800-392-0098 (TTY: 711) 8:30 am to 4:30 pm ET, Monday – Friday.
