Why are Star Ratings so important?

The Star Ratings from the Center for Medicare and Medicaid Services (CMS) help you make sense of the wide variety of Medicare plans offered across the country. CMS created the Star Ratings to measure the quality of each plan’s medical and prescription drug services. Key measures focus on how a plan helps you stay healthy, your interactions with customer service, how a plan helps you manage chronic conditions, and your satisfaction with the plan.

We’re proud that our plans shine under Medicare’s Star Ratings, and we’ll continue to provide our members with the best coverage, at  competitive prices, with support by caring and compassionate customer service.

View star ratings by plan year
Our Medicare Advantage (HMO Blue) Plan Ratings
For 2021		  
Overall Star Rating       

Member Experience with the Health Plan  
Getting Appointments and Care Quickly    

Customer Service

     
Rating of Health Care Quality     
Care Coordination     
Member Experience with the Drug Plan
Getting Needed Prescription Drugs     

Health Plan Customer Service
Plan Makes Timely Decisions about Appeals      
Foreign Language Interpreter and TTY Availability      
Staying Healthy: Screenings, Tests and Vaccines
Annual Flu Vaccine      
Improving or Maintaining Physical Health      

Managing Chronic (Long Term) Conditions

  • Diabetes Care:
    • Eye Exams      
    • Kidney Disease Monitoring      
    • Blood Sugar Controlled     

  • Improving Bladder Control    

  • Statin Therapy for Patients with Cardiovascular Disease      

Drug Safety and Accuracy of Drug Pricing

  • Medication Adherence for:
    • Diabetes Medications      
    • Hypertension      
    • Cholesterol (Statins)     

 

Our Medicare Advantage (PPO Blue) Plan Ratings
For 2021		  
Overall Star Rating       

Member Experience with the Health Plan  
Getting Appointments and Care Quickly      

Customer Service

     
Member Experience with the Drug Plan
Getting Needed Prescription Drugs      

Health Plan Customer Service
Plan Makes Timely Decisions about Appeals      
Foreign Language Interpreter and TTY Availability      
Staying Healthy: Screenings, Tests and Vaccines
Annual Flu Vaccine      
Improving or Maintaining Physical Health      
Improving or Maintaining Mental Health      
Monitoring Physical Activity      

Managing Chronic (Long Term) Conditions

  • Diabetes Care:
    • Eye Exams      
    • Kidney Disease Monitoring   
    • Blood Sugar Controlled      

  • Improving Bladder Control      

  • Statin Therapy for Patients with Cardiovascular Disease   

Drug Safety and Accuracy of Drug Pricing

  • Medication Adherence for:
    • Diabetes Medications      
    • Hypertension      
    • Cholesterol (Statins)     

 

Our Blue MedicareRx (PDP) Ratings
For 2021		  
Overall Star Rating      

Member Experience with the Drug Plan

  • Rating of Drug Plan     
  • Getting Needed Prescription Drugs      
  • Customer Service     
Drug Plan Quality Improvement    

Drug Safety and Accuracy of Drug Pricing

  • Price Accuracy    

Medication Adherence for:

  • Diabetes Medications     

  • Hypertension      

  • Cholesterol (Statins)       

 

For details, please see one of the following:

Every year, Medicare evaluates plans based on a 5-star rating system.

Our Medicare Advantage (HMO Blue) Plan Ratings
For 2020		  
Overall Star Rating       
Health Plan Star Rating      
Staying Healthy (Screenings, Tests, and Vaccines)       
Managing Chronic (Long-Term) Conditions      
Member Experience with Health Plan      
Member Complaints, Problems Getting Services, and Improvements in the Health Plan's Performance*      
Health Plan Customer Service      
Drug Plan Star Rating      
Drug Plan Customer Service      
Member Complaints, Problems Getting Services, and Improvements in the Drug Plan's Performance      
Member Experience with the Drug Plan      
Drug Safety and Accuracy of Drug Pricing      

 

Our Medicare Advantage (PPO Blue) Plan Ratings
For 2020		  
Overall Star Rating      
Health Plan Star Rating      
Staying Healthy (Screenings, Tests, and Vaccines)      
Managing Chronic (Long-Term) Conditions      
Member Experience with Health Plan      
Member Complaints, Problems Getting Services, and Improvements in the Health Plan's Performance*      
Health Plan Customer Service      
Drug Plan Star Rating      
Drug Plan Customer Service      
Member Complaints, Problems Getting Services, and Improvements in the Drug Plan's Performance      
Member Experience with the Drug Plan      
Drug Safety and Accuracy of Drug Pricing      

 

Our Blue MedicareRx (PDP) Ratings
For 2020		  
Overall Plan Rating      
Drug Plan Customer Service      
Member Complaints and Changes in the Drug Plan's Performance      
Member Experience with the Drug Plan      
Drug Safety and Accuracy of Drug Pricing      

* Includes how often Medicare found problems with the plan and how often members had problems with the plan. Includes how much the plan’s performance has improved (if at all) over time.

For details, please see one of the following:

Every year, Medicare evaluates plans based on a 5-star rating system.

Our Medicare Advantage (HMO Blue) Plan Ratings For 2019  
Overall Star Rating      
Health Plan Star Rating      
Staying Healthy (Screenings, Tests, and Vaccines)       
Managing Chronic (Long-Term) Conditions      
Member Experience with Health Plan      
Member Complaints, Problems Getting Services, and Improvements in the Health Plan's Performance*      
Health Plan Customer Service      
Drug Plan Star Rating      
Drug Plan Customer Service      
Member Complaints, Problems Getting Services, and Improvements in the Drug Plan's Performance      
Member Experience with the Drug Plan      
Drug Safety and Accuracy of Drug Pricing      

 

Our Medicare Advantage (PPO Blue) Plan Ratings For 2019  
Overall Star Rating      
Health Plan Star Rating      
Staying Healthy (Screenings, Tests, and Vaccines)      
Managing Chronic (Long-Term) Conditions      
Member Experience with Health Plan      
Member Complaints, Problems Getting Services, and Improvements in the Health Plan's Performance*      
Health Plan Customer Service      
Drug Plan Star Rating      
Drug Plan Customer Service      
Member Complaints, Problems Getting Services, and Improvements in the Drug Plan's Performance      
Member Experience with the Drug Plan      
Drug Safety and Accuracy of Drug Pricing      

 

Our Blue MedicareRx (PDP) Ratings For 2019  
Overall Plan Rating      
Drug Plan Customer Service      
Member Complaints and Changes in the Drug Plan's Performance      
Member Experience with the Drug Plan      
Drug Safety and Accuracy of Drug Pricing      

* Includes how often Medicare found problems with the plan and how often members had problems with the plan. Includes how much the plan’s performance has improved (if at all) over time.

For details, please see one of the following:

Every year, Medicare evaluates plans based on a 5-star rating system.