Why are Star Ratings so important?
The Star Ratings from the Center for Medicare and Medicaid Services (CMS) help you make sense of the wide variety of Medicare plans offered across the country. CMS created the Star Ratings to measure the quality of each plan’s medical and prescription drug services. Key measures focus on how a plan helps you stay healthy, your interactions with customer service, how a plan helps you manage chronic conditions, and your satisfaction with the plan.
We’re proud that our plans shine under Medicare’s Star Ratings, and we’ll continue to provide our members with the best coverage, at competitive prices, with support by caring and compassionate customer service.
| Our Medicare Advantage (HMO Blue) Plan Ratings For 2020 |
|
|---|---|
| Overall Star Rating | |
| Health Plan Star Rating | |
| Staying Healthy (Screenings, Tests, and Vaccines) | |
| Managing Chronic (Long-Term) Conditions | |
| Member Experience with Health Plan | |
| Member Complaints, Problems Getting Services, and Improvements in the Health Plan's Performance* | |
| Health Plan Customer Service | |
| Drug Plan Star Rating | |
| Drug Plan Customer Service | |
| Member Complaints, Problems Getting Services, and Improvements in the Drug Plan's Performance | |
| Member Experience with the Drug Plan | |
| Drug Safety and Accuracy of Drug Pricing |
| Our Medicare Advantage (PPO Blue) Plan Ratings For 2020 |
|
|---|---|
| Overall Star Rating | |
| Health Plan Star Rating | |
| Staying Healthy (Screenings, Tests, and Vaccines) | |
| Managing Chronic (Long-Term) Conditions | |
| Member Experience with Health Plan | |
| Member Complaints, Problems Getting Services, and Improvements in the Health Plan's Performance* | |
| Health Plan Customer Service | |
| Drug Plan Star Rating | |
| Drug Plan Customer Service | |
| Member Complaints, Problems Getting Services, and Improvements in the Drug Plan's Performance | |
| Member Experience with the Drug Plan | |
| Drug Safety and Accuracy of Drug Pricing |
| Our Blue MedicareRx (PDP) Ratings For 2020 |
|
|---|---|
| Overall Plan Rating | |
| Drug Plan Customer Service | |
| Member Complaints and Changes in the Drug Plan's Performance | |
| Member Experience with the Drug Plan | |
| Drug Safety and Accuracy of Drug Pricing |
* Includes how often Medicare found problems with the plan and how often members had problems with the plan. Includes how much the plan’s performance has improved (if at all) over time.
For details, please see one of the following:
Every year, Medicare evaluates plans based on a 5-star rating system.