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    • Find a Doctor
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      • Pay My Bill with Direct-Pay
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      • 2021 Plans
        • 2021 Medicare Advantage Plans
          • Medicare HMO Blue SaverRx
          • Medicare HMO Blue ValueRx
          • Medicare HMO Blue FlexRx
          • Medicare HMO Blue PlusRx
          • Medicare PPO Blue SaverRx
          • Medicare PPO Blue ValueRx
          • Medicare PPO Blue PlusRx
        • 2021 Medicare Supplement Plans
          • Medex Core
          • Medex Sapphire
          • Medex Bronze
          • Medex Vision & Hearing
        • 2021 Prescription Drug Plans
        • 2021 Dental Plans
        • 2021 Group Plans
        • 2021 Travel Medical Insurance
      • Star Ratings
    • Learn More
      • Intro to Medicare
        • Introduction
        • Eligibility and Enrollment
        • Your Coverage Choices
        • Original Medicare
        • Medicare Advantage
        • Prescription Drug Coverage
        • Plan that’s Right for you
        • Frequently Asked Questions
        • Sign-Up for a Guide Book and Email
        • Medicare Basics Video Series
      • Are You Eligible For Medicare?
      • Are Your Drugs Covered?
      • Attend a Seminar
      • About Medicare
        • Health Plan Basics
        • Important Dates
      • Request a Call
    • Health & Wellness
      • Finding Care
        • 24-Hour Nurse Line
        • Find a Doctor
        • ER Alternatives
        • Care Management
        • Member Support & Assistance Program
          • In-home Care from Landmark Health
          • In-home Assessments for Chronically Ill Members
          • Enhanced Disease Management
          • Additional Programs
        • Mental Health
      • Manage Your Health
        • Preventive Care
        • Flu Prevention
        • Chronic Care
        • Fall Prevention
        • Urinary Incontinence
        • Meals and Nutrition
    • Member Resources
      • Plan Information
        • Plan Documents
        • Quality Assurance
        • National Coverage Determination
        • Ending Membership
      • Pharmacy Benefits
        • Drug Benefits
          • Home Delivery
          • Formulary Overview
          • Coverage Requirements
          • Formulary Changes
        • Medicare Advantage Pharmacy Network
        • Plan Drug Transition Policy
        • Medication Therapy Management
        • Prescription Drug Utilization Review
      • Review Medical Claims
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 1-800-678-2265      TTY 711

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Nondiscrimination and Translations Resources

Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity. It does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation or gender identity.

Blue Cross Blue Shield of Massachusetts provides:

  • Free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print or other formats).

  • Free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact Member Service at the number on your ID card or the Medicare Advantage Appeals and Grievance Manager.

If you believe that Blue Cross Blue Shield of Massachusetts has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity, you can file a grievance with the Medicare Advantage Appeals and Grievance Manager by mail at P.O. Box 55007, Boston, MA 02205; phone at 1-800-200-4255 (TTY: 711) from April 1 through September 30, 8:00 a.m. to 8:00 p.m., Monday through Friday, or October 1 through March 31, 8:00 a.m to 8:00 p.m., seven days a week.; fax at 617-246-8506; or email at MedicareAdvantageRXAppeals@bcbsma.com.

You can file a grievance in person, by mail, fax, email, or you can call 1-800-200-4255 (TTY: 711). If you need help filing a grievance, the Medicare Advantage Appeals and Grievance Manager is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights online at ocrportal.hhs.gov; by mail at U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building Washington, DC 20201; by phone at 1-800-368-1019 or 1-800-537-7697 (TDD).

Complaint forms are available at www.hhs.gov.

Translation Resources

Translate

Blue Cross Blue Shield of Massachusetts is an HMO and PPO Plan with a Medicare contract. Enrollment in Blue Cross Blue Shield of Massachusetts depends on contract renewal. Anthem Insurance Companies, Inc., Blue Cross and Blue Shield of Massachusetts, Inc., Blue Cross & Blue Shield of Rhode Island, and Blue Cross and Blue Shield of Vermont are the legal entities that have contracted as a joint enterprise with the Centers for Medicare & Medicaid Services (CMS) and are the risk-bearing entities for Blue MedicareRx (PDP) plans. The joint enterprise is a Medicare-approved Part D Sponsor. Enrollment in Blue MedicareRx (PDP) depends on contract renewal.

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Last Updated: 01/01/2021

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Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ®, ℠ Registered and Service Marks of the Blue Cross and Blue Shield Association. ®' Registered Marks of Blue Cross Blue Shield of Massachusetts. ®’’, ℠´, ™ Registered Service and Trade Marks are property of their respective owners. ©   Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

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