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      • Eligibility and Enrollment
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      • Original Medicare
      • Medicare Advantage
      • Prescription Drug Coverage
      • Plan that’s Right for you
      • Sign-Up for a Guide Book and Email
      • Medicare Basics Video Series
    • Are You Eligible For Medicare?
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      • 24-Hour Nurse Line
      • Care Management
      • ER Alternatives
      • Find a Doctor
      • Member Support & Assistance Program
        • In-home Care from Landmark Health
        • In-home Health Assessments with Signify Health®´
        • Personalized Support for Disease Management
        • Quality Optimizer
        • Additional Programs
      • Mental Health
      • Supporting Caregivers
    • Manage Your Health
      • Managing Diabetes
      • Preventive Care
      • Flu Prevention
      • Chronic Care
      • Fall Prevention
      • Urinary Incontinence
      • Meals and Nutrition
  • Member Resources
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      • Plan Documents
      • Quality Assurance
      • National Coverage Determination
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      • Drug Benefits
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      • Prescription Drug Utilization Review
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Quality Optimizer

A lot goes into managing your health. That’s why we’re partnering with CVS Caremark®, to offer Quality Optimizer to our Medicare Advantage members. For eligible members, this program helps you stay on track with your medicine. This makes it easier to manage your health condition, like diabetes or high blood pressure.

Personalized care and support

We want to make sure you know how to take your medicine correctly and how it works in your body. And we can offer education on why it’s important to stay on track with your medicine.

We’ll reach out to you if:

  • It is your first time filling a medicine
  • You’re not taking a medicine that may help you better manage your health condition
  • You missed a refill
  • You’re due for a routine screening, like an eye exam or mammogram

We’re also here to help and support you. If you have any questions call us anytime at 
1-877-817-0493 (TTY: 711) to get answers from CVS Customer Care.

Blue Cross Blue Shield of Massachusetts is an HMO and PPO Plan with a Medicare contract. Enrollment in Blue Cross Blue Shield of Massachusetts depends on contract renewal. Anthem Insurance Companies, Inc., Blue Cross and Blue Shield of Massachusetts, Inc., Blue Cross & Blue Shield of Rhode Island, and Blue Cross and Blue Shield of Vermont are the legal entities that have contracted as a joint enterprise with the Centers for Medicare & Medicaid Services (CMS) and are the risk-bearing entities for Blue MedicareRx (PDP) plans. The joint enterprise is a Medicare-approved Part D Sponsor. Enrollment in Blue MedicareRx (PDP) depends on contract renewal.

You can file a complaint if you feel that you received inaccurate, misleading or inappropriate information. Please call Member Service at 1-800-200-4255 (TTY users call: 711). If your complaint involves a broker or agent, be sure to include the name of the broker/agent when filing your complaint.

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Last Updated: 01/01/2023

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